If your device, on which we inccur guarantee certificates, failed or works in a emergency mode, first of all call our service center in Kiev (044) 4008810; 4008811 - perhaps our experts will be able to call you in a telephone mode.
If after all repair is necessary:
- You need to fill in the receipt on service. You can find the form of the receipt according to this reference . The completed receipt needs to be sent by e-mail to the address firstname.lastname@example.org, having specified in a letter subject ''guarantee'' (if conveniently directly to bring you the faulty device to our service center, it can be made on a place).
- To bring to our service your faulty device with the completed receipt or directly, or by carrier.
ValTek company carries out sending/receiving equipment across all territory of Ukraine, using services of the partner - a courier service ''Nova Poshta''. Addresses of branches of the ''Nova poshta'' , delivery terms, and also transportation cost, you will be able to learn on the site of the http://novaposhta.com.ua company.
For senders when filling the form of a carrier on sending equipment to the ValTek company, a request to bring the following data of the recipient:
Contact phone: (044) 4008810
Contact person:representative of the ''ValTek'' company.
If in your city there is a service center serving our computers, we recommend to address there.
The list of the service centers in the cities of Ukraine, the serving computers of the trademarks ''ValTek'', ''VTcomputers'', ''hacker''.
It is also desirable to provide disks with drivers of the components. Most precisely describe malfunctionand check correctness of a statement as our engineer will carry out diagnostics in the receipt, being guided by this information.
If you sent goods to our address - SURELY tell us number of the declaration through this form support online.
After the end of repair you receive the message on it.
You can take away the repaired device independently from our service center or confirm that you are ready to take away from the carrier specified by you. Then we will send it to your address.