Support service

Support service

 

Our online support is always at your service

If you have any questions at operation of the equipment of the trademark «ValTek»™, «VTcomputers»™, «HackeR»™ - or other equipment with our guarantee - our experts will provide consultation on these phones:

If necessary warranty repair or paid service and repair you can fill a preliminary application for repair or maintance.

Please read the warranty policy and procedure for addressing our service center.

Download files, manuals and updates

 

Possible cause. Lost the signal source on the TV. You must select the signal source HDMI 1 (if not helped you can try the source HDMI 2) by the SOURCE button on the TV remote control or on the TV.
Possible cause. Probably, it was a power failure or incorrect order of inclusion. You have to restart the video module (click the glowing red button, wait for complete shutdown signal on the TV, and then again turn on video module of the same key)
Possible cause. Out of paper in the printer, or the paper is jammed. It is necessary to change the paper in the printer, to check whether there was in him scraps (fragments). Restart the system
Possible cause. Out of paper in the printer, or the paper is jammed. It is necessary to change the paper in the printer, to check whether there was in him scraps (fragments). Restart the system
Possible cause. Out of paper in the printer, or the paper is jammed. It is necessary to change the paper in the printer, to check whether there was in him scraps (fragments). Restart the system
Possible cause. Hovered the video module (the black box below the TV). You must restart the video module. If restarting is not. Turn off its "hard" (press the power key and hold for 5 seconds), then turn on.
Possible cause. Disabled the DVR. You must check whether the DVR.
Possible cause. Disabled the power of IP-camera. You must to check whether in the electric network PoE injector that provides power to the camera
 
 

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About us

The company "Valtek" - one of the leading system integrators in information technology market of Ukraine. The complex of our services is a complete cycle, from consulting and design of IT infrastructure facilities, and ending with the introduction of "turnkey" projects in IT.

Contacts

  • 01001 Kiev, Ukraine
    ул. Prorizna st. 8
  • Mon-Fri: 09:00-18:00
    Sat, Sun - closed
  • Phone: +380 44 455 72 06
  • Support: +380 44 400 88 10
  • Email: valtek@valtek.com.ua